LK
Lana K

1 reviews | Active since Dec 2016

01 Dec 2016, 13:00

****ty Return Policy not communicated

<p>so last night my husband bought me a jeans in canal walk. today i wanted to return it to your bellville branch as it was too small. but was told i need the cash card. yes my huband swiped his card but he bought it cash. im really irrated by this policy because nowhere on the return policy does it state you must have the cash card. wha if i dont have the cash card will that mean i cant return an item you policy does not make sense. i dont want your points you can have i just dont see why they cant return without card and dotn thell me about ***** who the Fu** wants to commit ***** with that stuped cash card. </p>

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Replies (1)
Edgars
Edgars's reply14 Dec 2016, 11:32
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the inconvenience caused .The cash card is required for every transaction so that the points can be reversed.
Reference Number: ***/GO

Kind regards

Edgars Customer Experience Team

Best regards,