1 reviews | Active since Mar 2012
Twinkle Toes Skechers - Waste of money
Thursday the 8th i bought my daughter a pair of Skechers at Edgars in Eastgate, the Twinkle Toes one that light up. The lights on the one shoe didn't light up after 5 min. I then called the Eastgate branch and asked if they had stock of a certain size, i went back on Friday the 9th and replaced them. <br> <br> This morning the left shoe lights stopped working. I now cannot return as my daughter wore them already on Saturday, I don't like returning shoes that have been worn as i find it rude, but it's ridiculous that your stock consists of shoes that don't light up or die after 24 hours. She only wore them for an afternoon. R700.00 is a lot of money for kids shoes, one would expect better quality from your store and that brand.
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note we have liaised with the store manager and he said you may return the shoes as they don't meet the desired requirement. We can understand the inconvenience of returning to the store, but innocent will certainly assist you.
We assure you corrective measures will be taken to avoid the re-occurrence of this nature. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
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Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note we have liaised with the store manager and he said you may return the shoes as they don't meet the desired requirement. We can understand the inconvenience of returning to the store, but innocent will certainly assist you.
We assure you corrective measures will be taken to avoid the re-occurrence of this nature. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
