turn around time and bad customer service

Item: Edgars
Rating: 2
Author: Diamond C

I'm in the edgars store customer service new accounts in order to make a reprint to make an exchange but they are service multiple customers just infront of me even thou I came first but they are serving me and on the other side serving other customers @ the same time same moment how is that possible? They need to serve one customer at a time

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Replies (1)

Edgars's replyOfficial

17 Nov 2015, 10:53

Hello D Chabane,

Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager and we assure you all concerns raised did not fall on deaf ears.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Thank you for your continued support and loyalty

Kind regards,
Edcon customer experience team,
***

Edgars's reply17 Nov 2015, 10:53

Official