Trying to **** the customer for every last cent

I repeatedly asked for my statement to be delivered by email, not MMS, which always comes late. Last month, received the MMS statement a week late again to find out that I forgot to pay off my account (R160). Paid the account and the late charge same day and phoned again to demand for statement to be emailed.<br> Today, same thing happened as last month. Looking at the account, I saw I was charged for the week between the payment cut-off date and when I paid as a part-month charge. I had my account for over 10 years and I had forgot to pay before (I usually pay more than required, but I do forget now and then). I had not been charged for every day my account is overdue, it's always been a monthly charge. <br> When I tried to ask when the change to charge customers interest on overdue amounts for part of the month came into effect the consultant was rude and tried to explain to me how interest on overdue amount works. My entire overdue amount for 1 month was a little over R2 yet I was spoken to like I was a ***** who owed thousand of rands to Edgars. <br> I have an excellent credit record and I don't need this kind of bad and rude service in addition to all the spam I receive from Edgars