1 reviews | Active since Mar 2011
TRYING TO OPEN AN ACCOUNT SO DIFFICULT?
I'M ABSOLUTELY FUMING. YESTERDAY I SPENT APPROX 1 HOUR AT CNA TRYING TO OPEN UP AN ACCOUNT. I GET TOLD TO GO TO EDGARS, WORST MISTAKE EVER. I WAS THERE FOR APPROX 2.5 HOURS TRYING TO GET MY ACCOUNT OPEN. THEY SCANNED ALL MY BANK STATEMENTS AND PAYSLIPS THROUGH APPROX3 TIMES. EVENTUALLY I HAD TO LEAVE. I CONTACTED EDGARS DIRECT AND A CALL CENTRE AGENT (AT ABOUT 15H00 YESTERDAY AFTERNOON) TOLD ME THAT MY ACCOUNT IS ACTIVE. I CAN GO TO A BRANCH TO GO COLLECT MY CARD. TO MY DISMAY I GO TO THE GLEN EDGARS AGAIN. I WAS THERE FROM 9H00 UNTIL 11AM THIS MORNING. THEY EMAILED MY DOCUMENTS AGAIN. I ASKED THEM WHO THE SUPERVISOR IS AND THEY SAID THEY DONT KNOW??? HOW THE HELL??? I'M STILL SITTING WITHOUT AN ACCOUNT. I DONT UNDERSTAND HOW THIS WORKS? PLEASE PLEASE PLEASE COULD SOMEONE EDUCATE THE STAFF AND ACTUALLY GET SOMEONE TO CALL ME TO OPEN MY ACCOUNT???
Thank you for bringing this matter to our attention. We would like to assist after the frustration caused, but you did not provide us with your ID number so we may enquire with the New Accounts department. Please revert to us at ***. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We would like to assist after the frustration caused, but you did not provide us with your ID number so we may enquire with the New Accounts department. Please revert to us at ***. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***