Trying to close my account since 2013

Letter written to Edgars in Feb 2013<br> 'Without Prejudice<br> I am hoping that you will be able to assist me.<br> I have been trying, unsuccessfully, to close my Edgars account for some time now.<br> I sat in Edgars Bayside in January and spoke with various call centre agents. As I was retrenched in June 2012 and had been struggling to make ends meet, I approached Edgars and advised that I had contract work from January until April of this year. I offered a settlement amount of R as I am only earning R p/m. This was rejected outright by the call centre agent (whose name I have forgotten - I think it was Ashwyn). He advised that I would need to keep my account open and pay what instalments I could. He completely ignored my stating that I only had contract work until April and that as it was unlikely I would have work after this, I could in no way commit to interest gathering instalments. I made it very clear that I wished to settle and close the account. As the outstanding balance at that time was at R , I believe that my offering a settlement amount of more than 75% coupled with the fact that I was prepared to go without food for the month should at least have been considered. This rather th