PF
Petro F

1 reviews | Active since Sept 2017

13 Oct 2017, 16:37

Trying to close account!

I am trying for months now to get my Edgars account closed, but cannot! Each time I must spend and +-60-75 min holding on after I explained I want to close my account. After that I will hear music for the next hour or more! No one return, if they return, ask a question and dissapear. Is it that difficult to cancel an account? To open an account is easier! When you call that 0800 number it will ring and ring and then just stop ringing! Do you call that service???? The account department seem to be a disastrous!!

0
Replies (2)
Edgars
Edgars's reply16 Oct 2017, 08:33
Official

Kindly be advised that the account closure request has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply16 Oct 2017, 08:33
Official

Kindly be advised that the account closure request has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,