1 reviews | Active since Jun 2016
Try to ***** money from me
<p>I paid up my account two months ago, and ask the cashier to close my account.</p> <p>Last month I received a text message stating that I need to pay my account. After phoning the call centre to try and sort out my problem, one of the call centre clerks told me that the money I owe is for Club privliges. From the day I opened my account I have never signed up for VIP privilige of magazines.</p> <p> </p> <p>I told the agent that I will not pay any money for something I did not received or used. I even told the agent that they must make a note on my account that I will not pay the money. This month again I received a message that I must pay my account. I phone the call centre and spoke to Emmanual Murwanthi and also explain to him that I did not subscribe to anything from Edgars. I even asked him to put me through to a manager so that I can sort this out. I promised me that I will ask the manager to phone me back. Nothing happen.</p> <p>I want this sorted because Edgars will blacklist my name for something I did not received or bought from Edgars. I will even go so far as to go to a attorney if they are not going to sort this out.</p> <p>I want other clients to be aware that Edgars let them pay for things that they never bought of received from Edgars.</p> <p> </p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 523/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 523/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
