CP
Cameron P
1 reviews | Active since Jul 2013
27 Nov 2019, 12:13
Truly dissapointed customer
This is my 3rd complaint about Edgars. In trying to recover R475 OTA prepaid disputes I've spent double this amount in airtime and effort trying to resolve a simple case. I've given up. Its really sad that you are a loyal customer for over 20years and this is the service you receive!
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Replies (2)
Edgars's replyOfficial
27 Nov 2019, 13:30Hello Mr C Poole,
Thank you for making contact with us.
Please be advised that service is our priority to our customers and to also apologize for any inconvenience caused, we have feedback from the Accounts department advising that the prepaid vouchers purchased from 21.07.2019 until 09.08.2019 have already been reversed.
The reversal amount of R 1024 should reflect on your statement dated 07/09/19.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services
***
Thank you for making contact with us.
Please be advised that service is our priority to our customers and to also apologize for any inconvenience caused, we have feedback from the Accounts department advising that the prepaid vouchers purchased from 21.07.2019 until 09.08.2019 have already been reversed.
The reversal amount of R 1024 should reflect on your statement dated 07/09/19.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services
***
Best regards,
Edgars's reply27 Nov 2019, 13:30
Official
Hello Mr C Poole,
Thank you for making contact with us.
Please be advised that service is our priority to our customers and to also apologize for any inconvenience caused, we have feedback from the Accounts department advising that the prepaid vouchers purchased from 21.07.2019 until 09.08.2019 have already been reversed.
The reversal amount of R 1024 should reflect on your statement dated 07/09/19.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services
***
Thank you for making contact with us.
Please be advised that service is our priority to our customers and to also apologize for any inconvenience caused, we have feedback from the Accounts department advising that the prepaid vouchers purchased from 21.07.2019 until 09.08.2019 have already been reversed.
The reversal amount of R 1024 should reflect on your statement dated 07/09/19.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services
***
Best regards,
CP
Cameron P's updateReviewer Update
27 Nov 2019, 14:29You do realize that you haven't even taken a look at what i wrote in the review. You just copy and paste the same response as last time. This is exactly how it goes with your email and telephonic communication. Pathetic and sad at the same time :-(
CP
Cameron P's update27 Nov 2019, 14:29
Reviewer Update
You do realize that you haven't even taken a look at what i wrote in the review. You just copy and paste the same response as last time. This is exactly how it goes with your email and telephonic communication. Pathetic and sad at the same time :-(