Truly appalling service

I have been to Edgars more than a month ago to purchase a foundation. They didn't have stock and promised to call me back the following week. I never received a call back and had to follow up myself. To date I still don't have the foundation. I even asked the lady, Janice to please order it from another store, weeks and still waiting for confirmation.

The cherry on the top is that there is no way to get ahold of the store. The 031 num doesn't work and neither does the 087. Upon calling the mall itself, Gateway advised that the manager, Gabriel said there is no number and that we should go to the store. WE ARE IN THE MIDDLE OF A PANDERMIC, WE SHOULD BE SOCIAL DISTANCING. WHY IS EDGARS NAMELY THW MANAGER GABRIEL IS ENCOURING MORE CUSTOMERS TO GO TO THE STORE?!?!?!?!

I cannot understand why a store that had ao many branches close down is not displaying simple customer service when they should be going out of their way to retain Customers!