Tremendously bad service from Edgars.

Sadly as many other people I got retrenched due to the pandemic earlier this year. Since June 2020 I have been trying to claim for retrenchment benefits which I am entitled to as I have been paying for that service for years. After numerous emails to various email addresses and countless attempted and failed phone calls I got nowhere. This is a breach of contract. But they are very quick to hand you over to collections or threaten you on SMS. If you eventually get through to a consultant after being bombarded buy countless of "ghost" calls it is like they do not want to help either. I actually had a consultant telling me this happens a lot and that they are swamped with claims. Its does not take 6 months to process a claim. My ITC is affected negatively and now my credit limit has been ridiculously reduced to an amount that is totally impractical. As mentioned in yet again unanswered emails before, I have been made aware of other channels and ways to take this matter further and I think I should start to act on it. As mentioned before only contact me via email.