NN
Naledi N
1 reviews | Active since Nov 2015
20 Nov 2015, 15:33
treatment from admin manager
Went to get a refund from Edgar's Northgate on the 20th November. With a proof of purchase, the cashier asked for my bank card. Told her I don't have it. It was my husband card. She insisted on the card. She called the admin manager. Who insisted on card when i asked for t&a she told me they are very long. I told her I got time to read. After that she called the credit manager who gave me the T&A that do not state anywhere about the bank card.<br> <br> Now they started to call southgate where my husband purchased the item. Funny because I had proof of purchase. What verification they wanted. If I did not have proof of purchase I would understand.<br> <br> Admin manager's attitude was uncalled for. Credit manager was very nervous and seemed not to know what to do.
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Edgars's replyOfficial
30 Nov 2015, 15:55Hello nnaledi,
As discussed telephonically we would like to thank you for reporting your service experience.
Please be advised that all concerns raised were addressed with the stores management team. We subsequently received feedback confirming that it's imperative to produce your debit card after a refund has been requested. This process is followed for authentication purposes. ( to verify the last four digits reflection on the receipt and for audit purposes). The digits in question need to corresponds with your debit card number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to thank you for reporting your service experience.
Please be advised that all concerns raised were addressed with the stores management team. We subsequently received feedback confirming that it's imperative to produce your debit card after a refund has been requested. This process is followed for authentication purposes. ( to verify the last four digits reflection on the receipt and for audit purposes). The digits in question need to corresponds with your debit card number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply30 Nov 2015, 15:55
Official
Hello nnaledi,
As discussed telephonically we would like to thank you for reporting your service experience.
Please be advised that all concerns raised were addressed with the stores management team. We subsequently received feedback confirming that it's imperative to produce your debit card after a refund has been requested. This process is followed for authentication purposes. ( to verify the last four digits reflection on the receipt and for audit purposes). The digits in question need to corresponds with your debit card number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to thank you for reporting your service experience.
Please be advised that all concerns raised were addressed with the stores management team. We subsequently received feedback confirming that it's imperative to produce your debit card after a refund has been requested. This process is followed for authentication purposes. ( to verify the last four digits reflection on the receipt and for audit purposes). The digits in question need to corresponds with your debit card number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,