cD
candice D

1 reviews | Active since Jan 2014

17 Aug 2016, 16:53

Treated like a ******** at Red square cresta

<p>Today I walked into Red Square Cresta just browsing to see if I could find some yellow banana powder used for the makeup term "baking". Red square displays their samples very stupidly and at times it looks more pretty than practical..I saw a product that seemed as if it had the yellow powder but because it was stuck in the display I could not see properly so I gently opened a box to make sure it was the product I was looking for. An employee approached me and gave me a dirty look as she said " hello, do you need help" no thank you I rep****. Already having put the box back into place and back on the shelf. To which she responded " Oh because you are opening the box" to which I then said " yes as I could not see the colour". She then sent over a security who also said " hello can I help you". I was so angry at this point that she actually thought I would ***** a stupid product from red square when I order most of my makeup from overseas and buy the majory from brands such as AnastasiaBeverlyHills, Mac and Bhcosmetics to name a few. So I don't need to ***** a product from a silly Red square. I just could not believe that you would actually hover around potential customers ( of which I was the only one in the store) amongst 20 staff members. If I needed help I would ask for help. I do not need to be asked 10 times if I needed help. I will NEVER go back into a Red square EVER AGAIN nor will I refer anyone else to the store either! </p>

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Replies (1)
Edgars
Edgars's reply15 Sept 2016, 11:23
Official

Thank you for sharing your shopping experience with us. Please accept our sincere apologies for the frustrations caused to you .By copy of your mail we will advise management to take correct measures in order to remedy our shortfalls and feedback will be provided to you.
Reference Number: ***/GO

Kind regards,

Customer Experience Team
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