1 reviews | Active since May 2017

19 Jun 2017, 14:03

Treated like a ********

<p> I recently opened up an edgars account and to my dismay after purchasing on it the ***** department contacted me and my phone was engaged at which point they decided its best for them to block my account I have since sent all the required documents they have asked me yet I am told my account is still under investigation having a blocked account makes me feel violated and is affecting my credit record I have four other accounts and have never encountered any problems with them upon phoning the call centres I have only been met with sarcasm and not been able to resolve this issue all I wanted to do was open up account to improve my credit rating but now I have the upmost regret for doing so I can suggest to anybody who would like to use their services or open up an account that you should be prepared to be treated like a ******** and get ready for some of the worst service you have ever encountered I have waited a month for this issue to be resolved </p>

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Replies (1)
Edgars
Edgars's reply21 Jun 2017, 13:22
Official

Please accept my sincere apology for your recent experience with our *****s team.

We do acknowledge your overall dissatisfaction as well as any associated embarrassment and wish to assure you that whilst it is policy and procedure for our *****s team to link a block code if the main account holder is unreachable to confirm high value purchases made on account.

Please be advised your query is referred to our regional credit office to address and resolve. The team will be in contact with you within the next 48 working hours to finalise your query.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Experience Team

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