CS
Clinton S
1 reviews | Active since Sept 2013
02 Feb 2015, 09:33
Treated as a ***** by Security
I went into the Tygervalley branch at 09h00 on Friday morning and when I left at 09h03-09h04 as can be seen on the camera footage the lady security when through my bag which was a return at Foschini- She had no right to go through my personal items- When I requested her name she blatantly refused to give it to me and she never wore a name badge-<br> <br> I felt so embarrassed being labelled as a ***** and would never enter any of your branches again!!!!!
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Edgars's replyOfficial
03 Feb 2015, 13:50Hello Clinton21,
We tried contacting you at 01:42 PM but we couldn't reach you.
Please note we have referred this query to the store manager as it could have been handled in different light. We do not rifle customer's personal bags and we are sorry for the unpleasant experience you experienced at the above mentioned store. Please be advised the store manager was notified of this query and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We tried contacting you at 01:42 PM but we couldn't reach you.
Please note we have referred this query to the store manager as it could have been handled in different light. We do not rifle customer's personal bags and we are sorry for the unpleasant experience you experienced at the above mentioned store. Please be advised the store manager was notified of this query and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edgars's reply03 Feb 2015, 13:50
Official
Hello Clinton21,
We tried contacting you at 01:42 PM but we couldn't reach you.
Please note we have referred this query to the store manager as it could have been handled in different light. We do not rifle customer's personal bags and we are sorry for the unpleasant experience you experienced at the above mentioned store. Please be advised the store manager was notified of this query and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We tried contacting you at 01:42 PM but we couldn't reach you.
Please note we have referred this query to the store manager as it could have been handled in different light. We do not rifle customer's personal bags and we are sorry for the unpleasant experience you experienced at the above mentioned store. Please be advised the store manager was notified of this query and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***