OW
Olivia W
1 reviews | Active since Apr 2018
12 Apr 2022, 12:13
TRANSACTIONS FOR SERVICE I DID NOT AUTHORISE
I have emailed before and this query has still not been resolved.
I was told to email queries @btls.co.za but that email address and domain does not work.
If I dont pay my account, you people are very quick to call to resolve this issue but not when the actual customer has an issue.
I noted in December that I had an amount of R69 being charged on my account for a Vodacom airtime subscription, of which I have not signed up at all.
I have screenshots of the transactions I am disputing that are **********.
I want these transactions credited and reversed and whatever this is stopped!!!! I did not authorise it. I don't even know what it is or where it comes from.
Sent on behalf of Myrna Apollis
Helpful (0)
Replies (5)0
Replies (5)
Edgars's replyOfficial
03 May 2022, 08:41 Good day Olivia.
Trust you well.
BLTS has provided feedback on your complaint.
Thank you and take care.
Trust you well.
BLTS has provided feedback on your complaint.
Thank you and take care.
Edgars's reply03 May 2022, 08:41
Official
Good day Olivia.
Trust you well.
BLTS has provided feedback on your complaint.
Thank you and take care.
Trust you well.
BLTS has provided feedback on your complaint.
Thank you and take care.
OW
Olivia W's updateReviewer Update
30 May 2022, 10:42So feedback was provided but the query has not been resolved....
I refer to email dated 13/04/2022, which stated and I quote "Please be advised that the subscription has been cancelled as requested. Your reference number is CN***. We will investigate the dispute and provide feedback."THIS HAS NOT BEEN DONE AS IT AGAIN SHOWS ON THE MAY STATEMENT AGAIN AND TWICE!!!!!
I refer to email dated 30/04/2022 which confirms that all refunds will be done.THIS HAS NOT BEEN DONE AS NO CREDITS REFLECT ON THE MAY STATEMENT.
Please do you jobs properly and fix this mess. I am having to pay an installment each month which includes these ********** transactions.
I have again emailed all statements showing all the transactions that need to be credited immediately.
Once done please send me an interim statement as proof that it has been corrected.
I refer to email dated 13/04/2022, which stated and I quote "Please be advised that the subscription has been cancelled as requested. Your reference number is CN***. We will investigate the dispute and provide feedback."THIS HAS NOT BEEN DONE AS IT AGAIN SHOWS ON THE MAY STATEMENT AGAIN AND TWICE!!!!!
I refer to email dated 30/04/2022 which confirms that all refunds will be done.THIS HAS NOT BEEN DONE AS NO CREDITS REFLECT ON THE MAY STATEMENT.
Please do you jobs properly and fix this mess. I am having to pay an installment each month which includes these ********** transactions.
I have again emailed all statements showing all the transactions that need to be credited immediately.
Once done please send me an interim statement as proof that it has been corrected.
OW
Olivia W's update30 May 2022, 10:42
Reviewer Update
So feedback was provided but the query has not been resolved....
I refer to email dated 13/04/2022, which stated and I quote "Please be advised that the subscription has been cancelled as requested. Your reference number is CN***. We will investigate the dispute and provide feedback."THIS HAS NOT BEEN DONE AS IT AGAIN SHOWS ON THE MAY STATEMENT AGAIN AND TWICE!!!!!
I refer to email dated 30/04/2022 which confirms that all refunds will be done.THIS HAS NOT BEEN DONE AS NO CREDITS REFLECT ON THE MAY STATEMENT.
Please do you jobs properly and fix this mess. I am having to pay an installment each month which includes these ********** transactions.
I have again emailed all statements showing all the transactions that need to be credited immediately.
Once done please send me an interim statement as proof that it has been corrected.
I refer to email dated 13/04/2022, which stated and I quote "Please be advised that the subscription has been cancelled as requested. Your reference number is CN***. We will investigate the dispute and provide feedback."THIS HAS NOT BEEN DONE AS IT AGAIN SHOWS ON THE MAY STATEMENT AGAIN AND TWICE!!!!!
I refer to email dated 30/04/2022 which confirms that all refunds will be done.THIS HAS NOT BEEN DONE AS NO CREDITS REFLECT ON THE MAY STATEMENT.
Please do you jobs properly and fix this mess. I am having to pay an installment each month which includes these ********** transactions.
I have again emailed all statements showing all the transactions that need to be credited immediately.
Once done please send me an interim statement as proof that it has been corrected.
OW
Olivia W's updateReviewer Update
13 Jun 2022, 08:45Issue is still not resolved as latest statement again has the R69 fee on it and no credits are showing....
You people expect me to pay my account but yet you cant correct the account.
You people expect me to pay my account but yet you cant correct the account.
OW
Olivia W's update13 Jun 2022, 08:45
Reviewer Update
Issue is still not resolved as latest statement again has the R69 fee on it and no credits are showing....
You people expect me to pay my account but yet you cant correct the account.
You people expect me to pay my account but yet you cant correct the account.
Edgars's replyOfficial
13 Jun 2022, 09:26Good day Olivia.
Trust you well.
My sincere apology for the inconvenience due to the repeat on the complaint.
Thank you for taking my call.
I have escalate your query and awaiting feedback from BLTS .
I will be in contact with the resolution of your query.
Thank you and take care.
Trust you well.
My sincere apology for the inconvenience due to the repeat on the complaint.
Thank you for taking my call.
I have escalate your query and awaiting feedback from BLTS .
I will be in contact with the resolution of your query.
Thank you and take care.
Edgars's reply13 Jun 2022, 09:26
Official
Good day Olivia.
Trust you well.
My sincere apology for the inconvenience due to the repeat on the complaint.
Thank you for taking my call.
I have escalate your query and awaiting feedback from BLTS .
I will be in contact with the resolution of your query.
Thank you and take care.
Trust you well.
My sincere apology for the inconvenience due to the repeat on the complaint.
Thank you for taking my call.
I have escalate your query and awaiting feedback from BLTS .
I will be in contact with the resolution of your query.
Thank you and take care.
Edgars's replyOfficial
17 Jun 2022, 13:23Good Olivia.
Trust you well.
Tried calling you however you not available.
Please accept our sincere apologies for the the late response.
RCS has confirmed that the reversals for R483 and the additional R69 reversal are reflecting and will appear in the July statement . Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Trust you well.
Tried calling you however you not available.
Please accept our sincere apologies for the the late response.
RCS has confirmed that the reversals for R483 and the additional R69 reversal are reflecting and will appear in the July statement . Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Edgars's reply17 Jun 2022, 13:23
Official
Good Olivia.
Trust you well.
Tried calling you however you not available.
Please accept our sincere apologies for the the late response.
RCS has confirmed that the reversals for R483 and the additional R69 reversal are reflecting and will appear in the July statement . Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Trust you well.
Tried calling you however you not available.
Please accept our sincere apologies for the the late response.
RCS has confirmed that the reversals for R483 and the additional R69 reversal are reflecting and will appear in the July statement . Should you have any further enquiries please feel free to contact us.
Thank you and take care.