1 reviews | Active since Mar 2015
Train your employed staff
Goodday,<br> <br> ***NEGATIVE FEEDBACK***<br> <br> At approximately 12:30 March 1, 2015, I visited your Kenilworth Edgars Store. Firstly you have no sales or customer service staff on the floor for assistance. I cannot believe how your security guards work, most unprofessional and pathetic. I was literally followed throughout your store like a ******** from making my purchase to existing.<br> <br> I purchased a Puma which you can observe from your system ref ***/S.G.N, from fitting too purchasing then existing your store, I was confronted by your security guard at the door to produce my till invoice, then as well questioned to confirm how much I paid. When I asked your security guard, \Why"he smartly with a smile remarks that somebody yesterday placed there old shoes in a box a walked out with a new pair. Are all consumers now regarded as *******? Is this the way you value your customers? I have never been treated this way before by any retailer and my account talks for it self. <br> <br> I await your response in this matter.<br> <br> NB: My purchase today will be returned and account closed permanently.<br> <br> Regards"
It is with great displeasure to hear of the overall experience. Please note we have liaised with the store manager who noted the security guards are not supposed to follow customers around as there are surveillance cameras in the store. The store manager will review this matter and revert with feedback. We apologise for the overall experience. That is certainly not the type of service we render to our valuable customers. Be reassured for the store manager will be in contact with you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
It is with great displeasure to hear of the overall experience. Please note we have liaised with the store manager who noted the security guards are not supposed to follow customers around as there are surveillance cameras in the store. The store manager will review this matter and revert with feedback. We apologise for the overall experience. That is certainly not the type of service we render to our valuable customers. Be reassured for the store manager will be in contact with you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
