TOUGHEES SCHOOL SHOES

<p>On the 4 jan 2017 i bought 3p pair f toughees school shoes at Edgars kolonnade mall, which i used my capitec bank card and edgars cash card. in less than 2 weeks all 3 pairs of schools shoes are torn, they look like the kids have being wearing them for the past year r so, on friday 3 feb 2017 i went to edgars wonderboom junction, i asked one of the staff member if i can return the shoes and explained to them that i bought the shoes in kolonnade branch and i was told i can exchange them in any of the edgars stores. on sat 4 feb 2017 i went to edgars soshanguve crossing when i got there the manager was not willing to help, i explained o them that i lost the receipt but i requested them to trace the reciept with the cash card i used, the manager refused until one of the cashier assited me and the manager kept on saying she cant see the receipt. after the cashier gave her the traced reciept she gave me attituted, and told me that she wont exchange the shoes, she wont be sitting with damaged shoes in the store, i asked her to send them to kolonnade, to my suprise all Edgars stores dnt have the original toughees shoes then i requested my money back she refused to give it she wanted to give me a gift card... i asked her what will i do with a gift card because non of your store have the original toughees, i dnt want to buy a school shoes for the kids and after 2 weeks the shoes are daamaged. then she became rude, gave me attitude. we even called edgars head office which the guy we spoke to said she must make a choice to give cash back or gift card.. i want my money back then buy the shoes else where. i feel this is day light *******.</p>