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jN
jessica N

1 reviews | Active since Aug 2017

20 Sept 2019, 09:38

Totally disgusted with Edcon

I have been a customer to Edcon for many years. At first, I used to receive my statements in the post for a few years now I receive sms advising me on the amount to pay. I was quite shocked when I received my statement in the post this week. After reviewing my statement, I picked up that I have been charged R25 for mobile content. I had no idea was this was so I called into customer care and was horrified to be told that this was charged monthly after questioning the consultant for how long she advised me that she can only go back to January 2019 and not more than that but I have been charged from that time.

I am horrified how can Edcon add amounts on customers account without they consent????? I don’t even know anything about this…… I was told that they need to investigate I have called yesterday again and no feedbac****! So in the meantime Edcon is adding this amount to my account and don’t give a damn about they customers. It may be a small amount but I have been a customer for years so if you add all this it is a big amount and I am not sure for how many years I have been charged.

The call centre is of no use they cannot assist me in anyway…..very disappointed with Edcon

Mr Y Naicker ***

0
Replies (3)
Edgars
Edgars's reply20 Sept 2019, 10:30
Official
Dear Jessica,

Please accept our sincere apologies for any frustrations occurred due to this incident.
 
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering in a form of. ( Airtime, data, Mobile content and SMS subscriptions).
 
Upon acceptance the monthly subscription fee will be added to customers account.
 
Therefore your query is referred to RMCS to investigate how the products was enrolled? 

In addition cancellation and reversals will be conducted within the next 7 business days.
 
Here below is a reference number generated for this query:
***/GO
 
Kind Regards
The Edgars Team
***
jN
jessica N's update25 Sept 2019, 09:24
Reviewer Update
I honestly do not feel it is my reasonability to get a hold of RMCS. I have not and did not give consent to add or deduct anything to my account to date! When I opened my account, it was with Edcon and not a third party. Edcon allowed the third party to have excess and say on my account. Even if this amount is cancelled now….What about all the years this R25 was added on my account would it be credited against my account?
Edcon and RMCS needs to provide me the information or the call that was made when I agreed to this contract with them!!
jN
jessica N's update27 Sept 2019, 12:36
Reviewer Update
Disgusted with Edcon, till date no one has called me about my query!!!
I have received a sms saying that I took this mobile content in 2014….now its 2019. As per Edcon my refund has been declined!!What the HELL. I want to hear that conversation that I accepted this charges I don’t even know what this is!!Edcon is a damn cheat urll are robbing your customers. Urll have been adding this R25 on my account.How can yourll make a decision without contacted the customer its only one side of the story but urll want me to pay for **** that urll added on my account I am ****ed off now. The deceit thing to do is call the customer
Y NAICKER*** THIS IS MY NUMBER CALL ME… IM SICK OF CALLING YOURLL – I WILL BE PUTTING THIS ON ALL SOCIAL MEDIA