TOTALLY Annoyed!!!!!

<p> </p> <p>I am SOOOO annoyed at Edgars Northgate right now! I drove all the way there, I purchase 4 items. I pay at the cosmetic counter because I was there to buy mascara anyway. The guy swipes my card (by the way I am paying CASH) and using my savings account It declines twice, so he then takes me to the customer care counter where the lady there also swipes again. Then she phones head office and I wait, meanwhile a notification has come through on my phone that the amount has gone through. I show her this but she says she will talk to her Manager. She comes back and says not good enough, I need to go to the bank to get a bank statement. Baring in mind that I have my children with me because we are homeschooled. We walk ALL the way to the bank to draw a bank statement. The amount has not gone off ONCE but in fact TWICE!!! I go back with the bank statement as proof. Not good enough???!!!! Really? So you are still withholding my merchandise because of YOUR system and yet I have PROOF that the monies have been deducted TWICE???! I am so mad right now. The manager walks out and gives me a long story about the fact that they can’t release goods because it didn’t print out the Edgars till slip on their side?? Oh okay so I have proof that it went off on my side, stamped by the bank themselves and you are still refusing to grant me my merchandise. Well believe me when I tell you that I am NOT an aggressive person but today I showed them a different side of me. This manager starts explaining ‘things’ to me. I told her I am not stupid and don’t want to hear her stories. They must sort it out on THEIR side, it is NOT my problem. In fact I want all my money reversed and I don’t want my merchandise anymore. No she tells me they will contact me when it reflects on their side and then I can come and collect my goods? Freaken inconvenient!!! I am NOT impressed. I will never buy from Edgars again!! My husband has held an account with Edgars for YEARS and we have always been excellent payers. We will now be closing our account because we find this totally unacceptable. </p> <p> </p> <p>Day 2 and nobody has contacted me!!! Where are my goods??? Edgars Northgate, you ARE the weakest link.</p> <p> </p>