SJ
Sherene J
1 reviews | Active since Mar 2022
30 Mar 2022, 11:19
Total nonsense
I was at Edgars N1 City and had a very bad experience. I was about to purchase some Spray and Sandles at Edgards N1 City , I got to the Cashier ,waited for her to checkout my items I was about to pay then I was informed that my account is in Arrears. I've been paying this account since Covid started which is almost three years and yet my account is still in Arrears and its not like I'm making small paying everything month I've been making payments from +1k and up only to be told my account is in Arrears which I've been paying everything for the last three years.
I asked the Cashier wahts the issue and gave her the proof of my last two payments made at Liberty Promenade mall. I asked her to explain everything to me . She couldn't explain and said she doesn't know what's wrong , she called someone else and they didn't have any answers. So what's really going on with this account because I'm paying it everything and it doesn't decrease unless this is just ***** and Edgards is milking the customers cause we cant never pay every month and still have extra to pay or be told the account is still in Arrears , I'm a housewife so where does Edgards think this money is coming from ? I'm sick of this service , I'm sick of running around going the extra mile to pay my account only to be told this nonsense mxm
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Replies (3)SJ
Sherene J's updateReviewer Update
20 May 2022, 13:05Good-day
Please provide clarity regard the following:
Thanking youSherene Shirley Jaggers
Received no response after sending emails back and forth , no explanation
Please provide clarity regard the following:
- The ledger balance after the payment of R800 on the 26th of March 2022 = R14 873.26 (please refer to attached receipt)
- The ledger balance after the payment of R1 820 on the 30th of April 2022 = R13 585.79 (please refer to attached receipt)
- R14 873.26 less the R1 820 is supposed to be = R13 053.26; What happened to the R532.53 which was not allocated towards the debt?
- The Edgars statement dated 8 April 2022 indicates the Total Amount owing = R15 333.34 (please clarify the difference between the ledger balance on the receipt and the statement balance which equates to R460.08)
- The Edgars Account Summary: Purchases (Revolving + Budget) = R134.10 (nothing was purchased)... Interest (Revolving Interest + Budget Plan {20 + 24 months} = R228.66 when I clearly indicated that I want the 20 month Budget Plan and not Revolving Plan Fees = R54.15 for ???? Other Subscriptions????
- Transaction Summary - Revolving: Why am I being billed for the following (1) Collections Letter Fee, (2) Edgars Club Classic Fee (Edgars Club was cancelled years ago), (3) Monthly Service Fee (Which Service?)...
Thanking youSherene Shirley Jaggers
Received no response after sending emails back and forth , no explanation
SJ
Sherene J's update20 May 2022, 13:05
Reviewer Update
Good-day
Please provide clarity regard the following:
Thanking youSherene Shirley Jaggers
Received no response after sending emails back and forth , no explanation
Please provide clarity regard the following:
- The ledger balance after the payment of R800 on the 26th of March 2022 = R14 873.26 (please refer to attached receipt)
- The ledger balance after the payment of R1 820 on the 30th of April 2022 = R13 585.79 (please refer to attached receipt)
- R14 873.26 less the R1 820 is supposed to be = R13 053.26; What happened to the R532.53 which was not allocated towards the debt?
- The Edgars statement dated 8 April 2022 indicates the Total Amount owing = R15 333.34 (please clarify the difference between the ledger balance on the receipt and the statement balance which equates to R460.08)
- The Edgars Account Summary: Purchases (Revolving + Budget) = R134.10 (nothing was purchased)... Interest (Revolving Interest + Budget Plan {20 + 24 months} = R228.66 when I clearly indicated that I want the 20 month Budget Plan and not Revolving Plan Fees = R54.15 for ???? Other Subscriptions????
- Transaction Summary - Revolving: Why am I being billed for the following (1) Collections Letter Fee, (2) Edgars Club Classic Fee (Edgars Club was cancelled years ago), (3) Monthly Service Fee (Which Service?)...
Thanking youSherene Shirley Jaggers
Received no response after sending emails back and forth , no explanation
SJ
Sherene J's updateReviewer Update
26 May 2022, 10:14Good-day
Please note that this same query was also lodged with the Consumer Goods and Services Ombud...
The ledger balance after the payment of R1 820 on the 30th of April 2022 = R13 585.79 (please refer to attached receipt)
The Opening balance on the Statement dated 8 May 2022 = R15 333.34 less the Ledger balance 30 April 2022 = R13 585.79 = R1 747.55 (difference between opening balance 8 May 2022 and ledger balance 30 April 2022)
You charged an amount of R1 747.55 onto the Ledger Balance for what?????
So that means that on top of that you still charged Purchases, Interest and Fees, Insurance/Subscriptions = R513.69 to the Opening Balance of R15 333.34 = R15 847.03
That means that the actual and real Account balance is as follows:
The Account Balance = R15 847.03 (comprising R1 747.55??? + R513.69 [Interest/Subs/Fees] + R13 585.79 [Ledger Balance])
Less (Payment Received 30 April 2022) R1 820.00
Closing Balance 8 May 2022 = R14 027.03
So I want clarity why and how the amount of R1 747.55 was billed to the account as I never consented to RCS taking over the administration of the account and treating it like a Revolving Credit Account...
If not resolved properly I will also seek Legal Counsel...
Thanking youSherene Shirley Jaggers
Please note that this same query was also lodged with the Consumer Goods and Services Ombud...
The ledger balance after the payment of R1 820 on the 30th of April 2022 = R13 585.79 (please refer to attached receipt)
The Opening balance on the Statement dated 8 May 2022 = R15 333.34 less the Ledger balance 30 April 2022 = R13 585.79 = R1 747.55 (difference between opening balance 8 May 2022 and ledger balance 30 April 2022)
You charged an amount of R1 747.55 onto the Ledger Balance for what?????
So that means that on top of that you still charged Purchases, Interest and Fees, Insurance/Subscriptions = R513.69 to the Opening Balance of R15 333.34 = R15 847.03
That means that the actual and real Account balance is as follows:
The Account Balance = R15 847.03 (comprising R1 747.55??? + R513.69 [Interest/Subs/Fees] + R13 585.79 [Ledger Balance])
Less (Payment Received 30 April 2022) R1 820.00
Closing Balance 8 May 2022 = R14 027.03
So I want clarity why and how the amount of R1 747.55 was billed to the account as I never consented to RCS taking over the administration of the account and treating it like a Revolving Credit Account...
If not resolved properly I will also seek Legal Counsel...
Thanking youSherene Shirley Jaggers
SJ
Sherene J's update26 May 2022, 10:14
Reviewer Update
Good-day
Please note that this same query was also lodged with the Consumer Goods and Services Ombud...
The ledger balance after the payment of R1 820 on the 30th of April 2022 = R13 585.79 (please refer to attached receipt)
The Opening balance on the Statement dated 8 May 2022 = R15 333.34 less the Ledger balance 30 April 2022 = R13 585.79 = R1 747.55 (difference between opening balance 8 May 2022 and ledger balance 30 April 2022)
You charged an amount of R1 747.55 onto the Ledger Balance for what?????
So that means that on top of that you still charged Purchases, Interest and Fees, Insurance/Subscriptions = R513.69 to the Opening Balance of R15 333.34 = R15 847.03
That means that the actual and real Account balance is as follows:
The Account Balance = R15 847.03 (comprising R1 747.55??? + R513.69 [Interest/Subs/Fees] + R13 585.79 [Ledger Balance])
Less (Payment Received 30 April 2022) R1 820.00
Closing Balance 8 May 2022 = R14 027.03
So I want clarity why and how the amount of R1 747.55 was billed to the account as I never consented to RCS taking over the administration of the account and treating it like a Revolving Credit Account...
If not resolved properly I will also seek Legal Counsel...
Thanking youSherene Shirley Jaggers
Please note that this same query was also lodged with the Consumer Goods and Services Ombud...
The ledger balance after the payment of R1 820 on the 30th of April 2022 = R13 585.79 (please refer to attached receipt)
The Opening balance on the Statement dated 8 May 2022 = R15 333.34 less the Ledger balance 30 April 2022 = R13 585.79 = R1 747.55 (difference between opening balance 8 May 2022 and ledger balance 30 April 2022)
You charged an amount of R1 747.55 onto the Ledger Balance for what?????
So that means that on top of that you still charged Purchases, Interest and Fees, Insurance/Subscriptions = R513.69 to the Opening Balance of R15 333.34 = R15 847.03
That means that the actual and real Account balance is as follows:
The Account Balance = R15 847.03 (comprising R1 747.55??? + R513.69 [Interest/Subs/Fees] + R13 585.79 [Ledger Balance])
Less (Payment Received 30 April 2022) R1 820.00
Closing Balance 8 May 2022 = R14 027.03
So I want clarity why and how the amount of R1 747.55 was billed to the account as I never consented to RCS taking over the administration of the account and treating it like a Revolving Credit Account...
If not resolved properly I will also seek Legal Counsel...
Thanking youSherene Shirley Jaggers
Edgars's replyOfficial
06 Jun 2022, 09:58 Good day Sherene,
Trust you well.
My sincere apology for the late response .
Feedback has made contact with you and feedback has been provided .
Thank you and take care.
Trust you well.
My sincere apology for the late response .
Feedback has made contact with you and feedback has been provided .
Thank you and take care.
Edgars's reply06 Jun 2022, 09:58
Official
Good day Sherene,
Trust you well.
My sincere apology for the late response .
Feedback has made contact with you and feedback has been provided .
Thank you and take care.
Trust you well.
My sincere apology for the late response .
Feedback has made contact with you and feedback has been provided .
Thank you and take care.