1 reviews | Active since Jun 2013
Total discuss and appalled to the online application service of Edgars!!!
I did an online application to Edgars for I am interested in applying for a clothing account.
I did the Application on the 30th of August 2021.
I however did receive automated "no reply" e-mails regarding my application.
By the 1st of September I enquired about my application and spoke to a Nolonwabo Mtshawulana, who personally didn't sound very eager to assist.
She then told me that they require some extra documentation in which I the provided them the following day of such.
After sending the requested documentation I received no acknowledgement and up to dat no further correspondence on the progress of my application..
I then did a follow-up e-mail yesterday the 6th September enquiring Again about my application and also stressed my frustration and unhappiness regarding the service I am receiving.
I am quoting on the email sent..
"Good Day
I sent you the requested documents last Thursday and up to date I had no response from you.
You haven't even had the decency to respond to my email, acknowledging receipt thereof.
I truly think it is VERY and UTTERLY rude, seeing that email is an official means of communication.
Please would you be so kind and if it is not too much to ask to just do your job and please give me an update on my application.
At this point I don't even feel like carrying on with this application for this service has so far been quite appalling.
If I do not receive any recognition of this email and or feedback by the end of closing business tomorrow you can deem my application canceled and am I not interested in applying any longer.
Thanks
Yours truly Mr CT Botha"
Thus I would like to stress my utter discuss and total unhappiness towards Edgars and there credit application procedure..
And will I Never apply for credit again
Thanks
I also stressed the fact that they must stop the application and to not continue. The lady over the phone did acknowledge the fact that i am canceling my application and said that she will cancel it for me.
This morning I received an e-mail stating that they are still waiting for me to accept my final approval of my new credit and acknowledging of my account.
I am completely and utterly discussed with this service and with all the complains I see lodged and so many customers complaining I am so much confused on how Edgars can still do business. It is like these complaints and reviews are not being adhered to or taken to heart
I am now stressing that I am going to battle closing or stopping this account..
I also stressed the fact that they must stop the application and to not continue. The lady over the phone did acknowledge the fact that i am canceling my application and said that she will cancel it for me.
This morning I received an e-mail stating that they are still waiting for me to accept my final approval of my new credit and acknowledging of my account.
I am completely and utterly discussed with this service and with all the complains I see lodged and so many customers complaining I am so much confused on how Edgars can still do business. It is like these complaints and reviews are not being adhered to or taken to heart
I am now stressing that I am going to battle closing or stopping this account..