Torn t-shirt

Good day<br> <br> I went to the Rosebank branch to return the torn t-shirt i bought on Saturday 19/12/2015.<br> <br> when I got to the customer care the lady behind the counter told me that I must wait she is busy with someone that went to fetch something.<br> <br> the scenario<br> 1. I told the cashier that i purchased the item on sat, i have an acc but left the slip at home would she be able to assist me. she said yes and went to the back to print a slip. she came back and said that i did not purchase anything on my card on Sunday. I told her I said Sat and it was at the Rosebank branch because she wanted t know which branch. she came back and said that i must wait her supervisor will bring the copy. I waited there for 15 min. when the supervisor came with the copy she told the cashier advised that i must wait she is busy with a customer(but when i got there she told me that i must wait she is busy with someone that before me) she was still taking down the customer details like ID no and cell no to search for something. meanwhile her colleague assisted another customer that was in the queu.<br> i mean she could have told her colleague to help me before assisting another customer that is in the queue.<br> <br> Poor serv