1 reviews | Active since Mar 2017

10 Mar 2017, 13:55

Top class service

<p>Dear hello Peter</p> <p>I want to say a big Thank you to Edgars Jabulani Branch for helping me with my refund after Edgars City Branch failed to do so.</p> <p>Remember on Monday I bought a perfume, Tuesday morning I came back for a refund but I was told I cant , because I have opened the box but when I asked how was it my fault that they sold me what was not advertised they failed to answer me. I mean what was inside the box and what was shown on the shelf was not the same thing.</p> <p>However I went to thank Edgars Jabulani, they easily helped me J</p> <p>Thanks to Sifiso, Thoko and Mansha this people really know their Job very passionate , always looking for alternative ways to satisfy the client this is what I call TOP CLASS SERVICE I give them a 5 star + Performance</p>

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Replies (2)
Edgars
Edgars's reply11 Mar 2017, 09:48
Official

We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply11 Mar 2017, 09:48
Official

We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,