FD
Fredrick D
1 reviews | Active since Jul 2015
04 Jul 2015, 05:36
Too much interest
I have a 12 months account with Edgars only to find out I have never paid my monthly installment as required but paying above and always clearing within six months.I saw the advert for six month account wanted to apply only to be told am not qualify because am a foreign national yet am paying for interest I don't need nor use.How is that fair for huge brand like Edgars?
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Edgars's replyOfficial
07 Jul 2015, 17:09Hello Wola,
Thank you for raising your concerns with us. Please note we no longer change 12 month interest accounts to 6 months interest free. However, we do offer to new account holder and they need to qualify. Please be advised we have referred your concerns to the accounts department to address. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we no longer change 12 month interest accounts to 6 months interest free. However, we do offer to new account holder and they need to qualify. Please be advised we have referred your concerns to the accounts department to address. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply07 Jul 2015, 17:09
Official
Hello Wola,
Thank you for raising your concerns with us. Please note we no longer change 12 month interest accounts to 6 months interest free. However, we do offer to new account holder and they need to qualify. Please be advised we have referred your concerns to the accounts department to address. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we no longer change 12 month interest accounts to 6 months interest free. However, we do offer to new account holder and they need to qualify. Please be advised we have referred your concerns to the accounts department to address. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,