SP
Santhuri P

1 reviews | Active since Apr 2014

01 Aug 2015, 18:17

Too many tellers downstairs - Terrible service

Appauled at the customer service received at the sandton city edgars when paying at the tills at the bottom floor. Had 3 attendants( 2 of which did nothing other than talk amongst themselves) they were all to preoccupied with them selves to attend to customers paying. i had to ask them 3 times for a price as they were having a merry chat with each other despite the long queue of people standing behind me bearing in mind this is month end.<br> <br> I also informed them of the poor service but as usual they did not seem to care. Surely there is no need for there to be 3 people behind 1 till. they do not need moral support. Proper training and instructions should be given so they can do their jobs effectively and efficiently!1

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Replies (1)
Edgars
Edgars's reply03 Aug 2015, 11:31
Official
Hello Santhuri3,

It is with great displeasure to hear of the service you experienced at the above mentioned branch. That is certainly not the type of service that indicates our standards. Please note we have notified the store manager of the lapse in service, as it could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Thank you for your continued support and loyalty

Kind regards.
Edcon customer experience team.
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