1 reviews | Active since Apr 2014
Tongue lashing instead of service
I had to return an item that was not suitable. It still had the tag attached but the till slip was not with me at the time. I had a card to show that the purchase had taken place a couple of weeks prior. I was 'helped' by a lady who just started lecturing me like you would a naughty child about 'you people' don't understand and you just accept things and heaven knows what else...to the point that every employee and customer was staring at the scene as it unfolded. In the end she didn't help me and I walked out feeling like what the hell just happened. I actually had to take my card and the item otherwise I might have still been standing there. She looked like she was on drugs and should not be allowed near customers!
Thank you for notifying us of your shopping experience at our Edgars Vaal Mall Store.We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. ( The below policy was supposed to be explained to you in a professional manner).NB: Please be advised our refund and exchange policy is part of the service we render to our customers, we can only refund or exchange provided that: There is a proof of purchase, the item is in its original condition and it is within 30 days. Branded items with a manufactures default may be returned within 6 month with a proof of purchase and packaging.Your patronage is important to us, and we hope that you will continue to give us opportunitie
Thank you for notifying us of your shopping experience at our Edgars Vaal Mall Store.We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. ( The below policy was supposed to be explained to you in a professional manner).NB: Please be advised our refund and exchange policy is part of the service we render to our customers, we can only refund or exchange provided that: There is a proof of purchase, the item is in its original condition and it is within 30 days. Branded items with a manufactures default may be returned within 6 month with a proof of purchase and packaging.Your patronage is important to us, and we hope that you will continue to give us opportunitie