XM
Xolani M
1 reviews | Active since Oct 2014
07 Feb 2015, 13:02
Tom tailer jeans
Hai<br> <br> Some time last year i bought a pair of jeans at the pavillion branch. To my disapointment when i waz entering the car it just ripped on it own, i returned it to the store on the 19th of july and they replaced t with an identical pair, i was happy.<br> <br> To my disapointment, the same thing happened to the 2nd per, the damage is exactly as the first one and this time time around it was very embarasing as it hapened when i was in public. The problem is that i lost the slip and i am aware of the T&C's. But i think the store should do something, same pair of jeans, same problem... I hope there will be an happy ending on this issue<br> <br> Regards<br> Xolani
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Edgars's replyOfficial
09 Feb 2015, 16:20Hello madlalaex,
As per our telephonic discussion kindly note we are liaising with the Tom Tailor standalone store to assist with this query. The consultant is trying to pull the receipt on the system, and once all of that is done, concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note we are liaising with the Tom Tailor standalone store to assist with this query. The consultant is trying to pull the receipt on the system, and once all of that is done, concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply09 Feb 2015, 16:20
Official
Hello madlalaex,
As per our telephonic discussion kindly note we are liaising with the Tom Tailor standalone store to assist with this query. The consultant is trying to pull the receipt on the system, and once all of that is done, concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note we are liaising with the Tom Tailor standalone store to assist with this query. The consultant is trying to pull the receipt on the system, and once all of that is done, concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Best regards,