aM
abby M
1 reviews | Active since Dec 2014
31 Jul 2015, 15:51
told to leave when asked to try agin
Disappointed with staff @ Edgras Festival Mall. The Lady Ginah whom helped me told me to leave when I asked her to try again calling @ Customer care to di active OTA. I called a friend @head office what time they close and was told it close late no. The reason I was told is that should come back and leave. This how one is treated for asking to try aigin I'm not sure I'll go back there
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Edgars's replyOfficial
03 Aug 2015, 10:47Hello abbyebenezer,
It is with great displeasure to hear of the service you experienced at the above mentioned store. Please note we strive for excellent customer service and satisfaction and when one customer Is not satisfied then that is concern that needs to be addressed accordingly. The store manager was notified and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please note OTA department requires the customer to contact them directly for
verification. Please be advised if you don't buy air time then OTA wont deduct any amount on your account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the service you experienced at the above mentioned store. Please note we strive for excellent customer service and satisfaction and when one customer Is not satisfied then that is concern that needs to be addressed accordingly. The store manager was notified and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please note OTA department requires the customer to contact them directly for
verification. Please be advised if you don't buy air time then OTA wont deduct any amount on your account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Edgars's reply03 Aug 2015, 10:47
Official
Hello abbyebenezer,
It is with great displeasure to hear of the service you experienced at the above mentioned store. Please note we strive for excellent customer service and satisfaction and when one customer Is not satisfied then that is concern that needs to be addressed accordingly. The store manager was notified and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please note OTA department requires the customer to contact them directly for
verification. Please be advised if you don't buy air time then OTA wont deduct any amount on your account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the service you experienced at the above mentioned store. Please note we strive for excellent customer service and satisfaction and when one customer Is not satisfied then that is concern that needs to be addressed accordingly. The store manager was notified and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please note OTA department requires the customer to contact them directly for
verification. Please be advised if you don't buy air time then OTA wont deduct any amount on your account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***