NH
Nielbert H

1 reviews | Active since Sept 2015

11 Nov 2015, 17:04

Told me my account was settled but it was not

In December 2013 I went into an Edgars branch in Phalaborwa to settle both my Edgars account and an Edgars Credit card I had. The lady behind the counter told me that I do not owe anything on my Edgars account and that my Edgars credit card was paid up in advance. She told me she closed both. 4 months later the attorney phoned me and told me i still owe R2500 on the credit card. I went back to the branch to ask for evidence as at the time i did not think to ask n paid up letter. At the branch no one knew the lady that helped me or anything about my accounts. I was shocked. I then had to straiten everything out with the attorney (even had to pay their law fees added to the account) and I was promised by them that Edgars management would clear my name. Recently I tried to buy a house and my loan applications was declined due to this Edgars account. I have never in my live missed any payment of any accounts. Edgars you soiled my name. Now I cannot even buy a house even after you **** to me and said you will clear my name. Anyone reading this please don't ever do business with this company you will be *****ed over with lots of greedy people just finding new ways to get money out of you

0
Replies (1)
Edgars
Edgars's reply16 Nov 2015, 10:29
Official
Hello Sacudidor,

We would like to sincerely apologise for the overall experience. Please be advised we will refer this query to the accounts department to address. We can understand the frustration caused, but the accounts department manager will investigate and revert with feedback.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team
Call Centre: ***