Tired of trying to sort this problem out

I get a call from Edgars to join their VIP club. Get told that I would be e-mailed the information and get my card within 48 hours. It has a few nice benefits, so I say yes, with the proviso that I need to see the full information pack. A week goes by - check in branch for my card (surprise - not there) and am still waiting for the promised mail. I start sending e-mails to Edgars to cancel the product. To no avail. Lo and behold - a deduction of R 51 - 72 gets done on the 16th of March. Now I start phoning around and get sent from pillar to post. To no avail! Send more e-mails, which get responded to, with yet again no action. I have now sent of two new e-mails - if these still do not get me my desired response, i will simply close our 2 accounts.