TIRED OF EMPTY PROMISES

I AM A MEMBER OF EDGARS CLUB AND ACCORDING TO THEM A MEMBER IS ENTITLED TO A R50 BIRTHDAY VOUCHER ON THEIR BIRTHDAY. MY BIRTHDAY WAS IN JULY AND I DID NOT RECEIVE THE VOUCHER. I ASKED THEM IF THEY DO NOT GIVE OUT THE VOUCHERS ANYMORE, THEY SAID I MUST WRITE THEM A MESSAGE WITH MY DETAILS, INCLUDING ACCOUNT NUMBER AND CONTACT DETAILS, THAT WAS 5 AUGUST. SEEING THAT THERE WAS NO RESPONSE I DID A FOLLOW UP AND THEY PROMISED TO LOOK AT THE MATTER, BUT AGAIN THEY NEVER DID. LAST WEEK I RECEIVED A CALL FROM THEM SAYING THEY ARE SOLVING MY MATTER AND THE PROBLEM IS THAT THE VOUCHERS ARE NOW IN A FORM OF AN SMS, NOT HARD COPY AS PREVIOUSLY AND THEY ARE SORTING THIS PROBLEM. UNFORTUNATELY THEY HAVE NOT DONE SO AND THEY KEEP DEBITING MY ACCOUNT WITH THIS STUPID EDGARS CLUB THAT FAILS TO DELIVER. THEY MUST GIVE ME MY BIRTHDAY VOUCHER OR CANCEL MY MEMBERSHIP, I'M BEING ********** BY THEM AND I DO NOT APPRECIATE IT