SH
Sandi H

1 reviews | Active since Nov 2014

13 Sept 2016, 19:45

Time to close my Edgars account

<p>I opened my Edgars account soon after I started my first job -in those days it was a grey card account, not the thank you card as it is known today, so after approximately 25years I am going in to close my account this weekend. </p> <p> </p> <p>Looking at the 4622 negative reviews on this site I see I am not the only one who has become dissatisfied with Edgars.</p> <p> </p> <p>For two years in a row now I have not recieved the birthday voucher we used to get, along with any other vouchers, like Mother's Day and Christmas vouchers to spoil ourselves. After enquiring about this and receiving an email and phone call (ref ********** 293/GO) I was informed this would happen at the end of August ... 13 days into September I'm still waiting! Not that I had any faith they would live up to their promise.</p> <p> </p> <p>I also never receive the sms code to collect the monthly magazine I'm entitled - this too was promised to be rectified in the same phone call mentioned above.</p> <p> </p> <p>Furthermre, I cannot believe the R22.80 service fee I have to pay on an outstanding amount of R87. What a *******! On top of the R44 Club fee I have to pay, it's not that Edgars is encouraging people to open accounts at this exorbitant monthly fee.</p> <p> </p> <p>The cherry on top is Gateway not having stock in the same month the shoes were advertised in their magazine.</p> <p> </p> <p>There are plenty of other retailers, especially online ones, so goodbye Edgars. you're not worthy of my money.</p> <p> </p>

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Replies (2)
Edgars
Edgars's reply19 Sept 2016, 11:57
Official

We must apologise for the delayed response.

Please be advised as per investigation, your query was resolved by our accounts department. Your account has been closed as per your request.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

SH
Sandi H's update19 Sept 2016, 21:30
Reviewer Update

Correction to YOUR response: My queries were NOT resolved. You didn't bother to resolve any of them and after several emails and false promises from yourselves I have given up. I closed my account because Edgars over promises, under delivers and rips its customers off with the latest service fee charge.