lB
lize B
1 reviews | Active since May 2015
26 May 2015, 19:46
tills and service centre closed
I tried to exchange a gift at your branch today, but couldn't as your customer Care counter was closed. When we tried to buy a pair of pants as well there was only one of the four till points open. The other three had people, but was not operational. This is the type of experience which truly put you off shopping at this store ever again.
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Edgars's replyOfficial
27 May 2015, 17:21Hello lize1.brink,
We would like to apologise for the overall unpleasant service experience that is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. And we can understand the frustration of trying to exchange and not get assistance.
Please be advised the store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall unpleasant service experience that is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. And we can understand the frustration of trying to exchange and not get assistance.
Please be advised the store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply27 May 2015, 17:21
Official
Hello lize1.brink,
We would like to apologise for the overall unpleasant service experience that is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. And we can understand the frustration of trying to exchange and not get assistance.
Please be advised the store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall unpleasant service experience that is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address as it could have been handled in a different light. And we can understand the frustration of trying to exchange and not get assistance.
Please be advised the store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***