KL
Kim L
1 reviews | Active since Mar 2009
02 Oct 2017, 17:38
TicketPro Outlet
So... Edgars AND Jet Southgate were incapable of helping us buy tickets through their cell phone stands (ticket pro) besides the 25 minute wait in EACH shop, once we finally received assistance were told the systems were down, go to the other store. Fun times.
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Replies (2)
Edgars's replyOfficial
03 Oct 2017, 10:12We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Edgars and Jet Southgate as they need to ascertain that the systems in store are looked at, to enable them on providing effecient service to our valued customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The stores management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply03 Oct 2017, 10:12
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Edgars and Jet Southgate as they need to ascertain that the systems in store are looked at, to enable them on providing effecient service to our valued customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The stores management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
03 Oct 2017, 10:13We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Edgars and Jet Southgate as they need to ascertain that the systems in store are looked at, to enable them on providing effecient service to our valued customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The stores management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply03 Oct 2017, 10:13
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Edgars and Jet Southgate as they need to ascertain that the systems in store are looked at, to enable them on providing effecient service to our valued customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The stores management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,