1 reviews | Active since May 2016
Three Weeks Without a Phone And Counting. Insured with Edgars and Not Yet 12months since purchase
<p>Hello Peter,</p> <p> </p> <p>I have had such a disappoiting and frustrating experience with Edgards over the past three weeks. My cellphone, that I purchased at Edgars stopped working suddenly. </p> <p>I submitted the phone to the nearest edgars to me in Northgate because I have an account with edgars. Wehn I explained that I had purchased the phone at an edgars store and it had stopped working, I did not have recipt on me but I had bought the phone on account so they should have a record of it.</p> <p>It has been three weeks, Edgars has my phone they have not fixed it and none of the cell phone consultatnts there have communicated with me. I still do not have progress on my phone and zero assistance.</p>
Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
