Three hours in store to get an Edgars Account

In order to create a credit record in SA I was told to open an account like the Edgars account. I did so online in November 2015; apparently my application was declined but I had never gotten any response before I went to Edgars (Waterfront, Cape Town) this week; this is 6 month later. I brought all required documents but the assistant got stuck on submitting the first page of the application. The system said something like "There is already a pending application for this account but requirements were not met. Please call ****** for further information". The supervisor overheard us, took over and tried to phone the back office that processes Edgars applications (must be ABSA related since all Edgars credits come from ABSA). He spent 2 hours trying to find out what the matter was with my application. Either the back office hung just up, put him on hold or just were not able to help him. At 7pm he had to give up because back office closes at that time. He was very sorry and asked me to come back the next day. I did so and it took another hour of his and my time to finally get approval for my Edgars Account. Actually he should have written this complaint and not me :) He was super friendly, patient and really wanted to help me and I am glad he finally managed. If I had to vote Cape Town Edgars I would give 5 stars. Whereas the back office (whoever that is) should actually get negative stars :) Edgars, you have to sort that out! Please brief your account application back office and make sure they know what they are doing. This was tremendously frustrating for the supervisor and me the customer. On top of waiting for 3 hours in total in the store and going there yesterday AND today I got only a 12 month to pay account (which obviously adds an interest rate). Best, Patrick