SN
SHANTAL N
1 reviews | Active since Apr 2014
23 Mar 2015, 15:09
THREATS FROM EDGARS VIS SMS
This is just a complaint yet again on poor services and no empathy nor customer courtesy from Edgars. <br> My account was not settled for full amount and in arrears for 30 days only. All along this account has been up to speed for the many months since account held. The month I default due to some financial issues I am being bomb bard-ed by calls from Edgars call centre accounts. The staff of Edgars feel at liberty to call you when suits them. They do not even bother to ask with professionalism \is this a good time for you to talk about your account"They just talk &"
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Edgars's replyOfficial
24 Mar 2015, 09:13Hello shantal naidoo,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that the concerns you have raised will be addressed with the collections management as rude agents are unacceptable.
However, kindly note that if no payment arrangement is noted on your account, should there be a default in payment you will continue to receive payment inquiry calls. Kindly contact our accounts department on *** to make suitable payment arrangements to avoid receiving calls regarding your account payment.
Thank you again for alerting us of your concerns, we can assure you that this will be addressed.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that the concerns you have raised will be addressed with the collections management as rude agents are unacceptable.
However, kindly note that if no payment arrangement is noted on your account, should there be a default in payment you will continue to receive payment inquiry calls. Kindly contact our accounts department on *** to make suitable payment arrangements to avoid receiving calls regarding your account payment.
Thank you again for alerting us of your concerns, we can assure you that this will be addressed.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply24 Mar 2015, 09:13
Official
Hello shantal naidoo,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that the concerns you have raised will be addressed with the collections management as rude agents are unacceptable.
However, kindly note that if no payment arrangement is noted on your account, should there be a default in payment you will continue to receive payment inquiry calls. Kindly contact our accounts department on *** to make suitable payment arrangements to avoid receiving calls regarding your account payment.
Thank you again for alerting us of your concerns, we can assure you that this will be addressed.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that the concerns you have raised will be addressed with the collections management as rude agents are unacceptable.
However, kindly note that if no payment arrangement is noted on your account, should there be a default in payment you will continue to receive payment inquiry calls. Kindly contact our accounts department on *** to make suitable payment arrangements to avoid receiving calls regarding your account payment.
Thank you again for alerting us of your concerns, we can assure you that this will be addressed.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***