ST
Sandro T

1 reviews | Active since Oct 2013

07 Mar 2016, 14:15

threatening blacklisting amounts are paid

refrence C22/ I have been an Edgars account holder for many years and of all these years Edgars has deteriorated in overall service tremendously the only reason i keep this account is for convenience that's all definitely not the service!! My monthly statements are emailed to me and many months i don't receive any so i take it out of my own to pay certain moneys as i understand out of common sense that just because you don't get a statement doesn't mean you don't owe money!!<br> Recently i received an email threatening to blacklist me because of 220 rands owed, i will not tolerate such threats as when purposely I do make payments and if it is not always the amount due its only because i don't know what i owe!! <br> I am currently busy with my attorneys to hear what further action a can pursue as this i take extremely personal !!!<br>

0
Replies (1)
Edgars
Edgars's reply08 Mar 2016, 09:51
Official
Hello Sandrotromp,


Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.

Kindly be advised that the matter has been logged and forwarded to the accounts department to look into and advise.

Feedback will then be provided to you.

The reference is as follows: ***/GO

Thank you for your patience.

Kind Regards
The Customer Experience Team
***