TN
Tracey N
1 reviews | Active since Mar 2009
04 Aug 2015, 11:51
Threatened by call centre agents
Hi, there a marketing company that is phoning on behalf of Edgars - Direct Channel holdings - when I stated that I was not interested in anything they are offering - the agent then stated - oh so I am not interested in being able to buy on credit anymore - how dare they threaten me like that - they have no authority to do that.<br> Call took place at 11:37am today - I am sure the calls are recorded. If I was Edgars, I would not use this company anymore for their marketing
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Edgars's replyOfficial
05 Aug 2015, 11:44Hello traceyvn,
We would like to apologise for the unpleasant and ********* call you received from the Tele Marketing agent. Please note that type of service does not indicate our standards at all. We have referred this query to the financial services department to trace the call and investigate as that is not how we speak to our customers. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the unpleasant and ********* call you received from the Tele Marketing agent. Please note that type of service does not indicate our standards at all. We have referred this query to the financial services department to trace the call and investigate as that is not how we speak to our customers. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply05 Aug 2015, 11:44
Official
Hello traceyvn,
We would like to apologise for the unpleasant and ********* call you received from the Tele Marketing agent. Please note that type of service does not indicate our standards at all. We have referred this query to the financial services department to trace the call and investigate as that is not how we speak to our customers. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the unpleasant and ********* call you received from the Tele Marketing agent. Please note that type of service does not indicate our standards at all. We have referred this query to the financial services department to trace the call and investigate as that is not how we speak to our customers. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***