KL
Keren L
1 reviews | Active since Feb 2010
24 Feb 2015, 13:27
thousands paid via eft and not taken off account
over R3500 has been paid via eft for this account and despite proof of these payments being provided edgars refuses to credit the account and is still charging interest on the account too!!! this is ridiculous and inconvenient as well as totally ********* and tantamount to theft
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
25 Feb 2015, 10:08Hello kerenluntz,
Thank you for visiting www.edgars.co.za
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your query concerning the EFT payments made, has been forwarded to the accounts department to assist with. You have advised that you will forward all the proof of payments required tomorrow and we will await your response.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
Thank you for visiting www.edgars.co.za
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your query concerning the EFT payments made, has been forwarded to the accounts department to assist with. You have advised that you will forward all the proof of payments required tomorrow and we will await your response.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
Edgars's reply25 Feb 2015, 10:08
Official
Hello kerenluntz,
Thank you for visiting www.edgars.co.za
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your query concerning the EFT payments made, has been forwarded to the accounts department to assist with. You have advised that you will forward all the proof of payments required tomorrow and we will await your response.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
Thank you for visiting www.edgars.co.za
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your query concerning the EFT payments made, has been forwarded to the accounts department to assist with. You have advised that you will forward all the proof of payments required tomorrow and we will await your response.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team