mB
mohamed B
1 reviews | Active since Nov 2013
01 Nov 2015, 12:57
This lady's has no people skills
I went to the campus square Edgars Active to pay my account, And I was helped by the Queen of rudeness Katlego. I asked her why the speed points are not working she just looked at me. And could not answer me. She shook her head and I just walked away. Is this the kind of service should I receive? As a customer?
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Replies (1)
Edgars's replyOfficial
02 Nov 2015, 15:02Hello rlb786gp,
Our attempt to contact you at 02:56 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and our daily mandate is to render excellent customer service. Consultants are there to serve customers and are supposed to be friendly and welcoming and we apologise that this was not the case.
When one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Our attempt to contact you at 02:56 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and our daily mandate is to render excellent customer service. Consultants are there to serve customers and are supposed to be friendly and welcoming and we apologise that this was not the case.
When one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply02 Nov 2015, 15:02
Official
Hello rlb786gp,
Our attempt to contact you at 02:56 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and our daily mandate is to render excellent customer service. Consultants are there to serve customers and are supposed to be friendly and welcoming and we apologise that this was not the case.
When one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Our attempt to contact you at 02:56 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and our daily mandate is to render excellent customer service. Consultants are there to serve customers and are supposed to be friendly and welcoming and we apologise that this was not the case.
When one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***