THIS IS WHY EDCON IS BANKRUPT!

I have been trying to get my overpaid refund since the 10th of July. I have sent numerous emails,sent all required documents...proof of payments, IDs etc, made infinite phone calls, been cut off repeatedly and NOTHING HAS BEEN DONE!!

My account number is : *** The call reference number is : ***/go First email was on 10/07/2020 to *** of which I received acknowledgement of receipt. Second email sent on 20/07/2020 to *** this time including copy of ID docs. Third email was sent on 11/08/2020 with same docs but in PDF as requested...no response I even went into the branch where I was given the runaround once again. Fourth email was sent on the 24/08/2020 to edg******* with the bank's attached proof of payment from my account.

What is so difficult to grasp??? I overpaid by R2000 and my balance due is MINUS R2000. Pay me MY money back and close my damn account already!