1 reviews | Active since Jul 2015
THIS IS PATHETIC
An Edgars Club VIP Membership Fee was charged to this following account number ***. We phoned Edgars to cancel this service as we did not agree for this service and asked for a copy of the agreement. We still haven't received anything, we have send many many many emails and just no response or anything. <br> <br> How can they just bill something and not provide the proof of agreement. They are very fast to reverse the charges but can't provide any proof. we need the proof of agreement asap<br> <br> After a lot of promises still no proof of the agreement. How long time do you need to send us the proof of this agreement, a year maybe 5. This is beyond pathetic<br> <br> THis is my latest ref number ***/GO and still nothing not a phone call, nothing!!!
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department management to assist with a follow up on your query, in order to provide final feedback.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department management to assist with a follow up on your query, in order to provide final feedback.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team,
***