RT
Rose T
1 reviews | Active since Aug 2015
01 Oct 2015, 10:47
Third Time Trying
After the last time (2nd) time on Hellopeter, a lady at Edgars Headoffice phoned and promised to send the statement via email. Later that afternoon she phoned again to inquire if I received the statement. I was not at home at that moment and said I will go and look. On arrival at home I noticed there was nothing received. I could not phone back as it all calls received from Edcon, comes through on \private number". Up to now no one followed up on the previous complaint and I have no way to contact them directly. """
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Edgars's replyOfficial
05 Oct 2015, 15:07Hello rosetaljaard1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, Kindly be advised that statements were emailed to you successfully though you advise that you did not receive them.
As discussed, we will then contact you tomorrow should the email you have forwarded to us not come through.
The reference for your query is as follows: ***/GO
Thank you for your patience
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, Kindly be advised that statements were emailed to you successfully though you advise that you did not receive them.
As discussed, we will then contact you tomorrow should the email you have forwarded to us not come through.
The reference for your query is as follows: ***/GO
Thank you for your patience
Best regards,
Edgars's reply05 Oct 2015, 15:07
Official
Hello rosetaljaard1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, Kindly be advised that statements were emailed to you successfully though you advise that you did not receive them.
As discussed, we will then contact you tomorrow should the email you have forwarded to us not come through.
The reference for your query is as follows: ***/GO
Thank you for your patience
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, Kindly be advised that statements were emailed to you successfully though you advise that you did not receive them.
As discussed, we will then contact you tomorrow should the email you have forwarded to us not come through.
The reference for your query is as follows: ***/GO
Thank you for your patience
Best regards,