1 reviews | Active since Feb 2015
Third time and still waiting for a response
I'm just going to keep copying and pasting my reports so you can see how long I've been waiting, and I've been waiting since May for a response from Edgars. To whom ever decides to respond to this, please actually try to understand how frustrating this is.<br> <br> Here is the reference number:<br> ***/S.G.N<br> <br> Dear Edgars<br> <br> Still waiting since since May for a call, and I will continue to post on here until I receive feed back from their customer service. Note that I will no longer be able to return the shoes as its way past the return date.<br> <br> this is was my original complaint:<br> <br> To whom this reaches,<br> <br> On May 29th I submitted a query through Edgars online customer service page on their websites, they did not respond and so two weeks later I sent another message regarding the issue I had with their service. It is now June 23rd and I have still yet to get so much a missed call from Edgars. I tried calling their call center but could not speak to anyone on 2 different occasions. I will not be able to return the items I purchased as it has been over a month. This is horrible service from such a huge company. Here is my reference number for the queries I submitted: <br> <br> ***/S.G
As per our telephonic discussion, please note we have referred this matter to the buyer to assist. We assure you concrete feedback will be given to you shortly. Please accept our sincerest apology for the delayed feedback.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please note we have referred this matter to the buyer to assist. We assure you concrete feedback will be given to you shortly. Please accept our sincerest apology for the delayed feedback.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
