1 reviews | Active since Apr 2015
They want me to sit without a phone
I have purchased a Verssed motion E1 from Edgars active last week which i had to return because the camera was faulty after 2days. They in turn gave me a Vodafone which they did not inform me that can only be used with earphones and that i did not want that. I returned it and after having to argue in the store they gave me a gift card which i can use and i in turn went to Edgars in Voortrekker road Bellville and they gave me a new Verssed which now after 10 days does not charge. Battery gets hot when busy charging and only lasts 30mins. Now 7 days out of box failure is over, and they want to send the phone away for repairs without me having a phone and with Edgars sitting with my money. I want either my monies back or a different phone for all the inconvenience i have endured. I mean I paid cash for the phone.
We would like to apologise for the overall experience.
Thank you for bringing this matter to our attention. Please be advised the OBF process is only subjected for 7 day guarantee. After 7 days the handset needs to be taken for repairs for 21 days. The store manager will be notified of this query and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience.
Thank you for bringing this matter to our attention. Please be advised the OBF process is only subjected for 7 day guarantee. After 7 days the handset needs to be taken for repairs for 21 days. The store manager will be notified of this query and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
