They products are ****s

Edgar's sold me a packages a insurance should I not be able to work that will pay my account . I work in events and had no income in 2 months . No forward bookings . We do entertainment for big events. My income stopped. I have this insurance I paid for over 10 years . I asked them to finish pay my last 2 installments as I went have work or income . They say I need a retrenchment letter . I work for myself . They have ignored me after called to say the will send me the letters but I won't qualify because I need to retrench myself and I cant . But why did I pay this then they don't tell people this . My next step will be insurance ombutsman . I did pay for no income protection . 10 years . ***** is all I can say about Edgar's