1 reviews | Active since Apr 2014
THEY MAKE ME PAY TO BE A VIP
Sometime back a lady from Edgars Phoned me to inform me that I am a VIP customer. On the next Account I saw I have to pay them R54.00 a month to be a VIP customer. I also did not get my account on email for April and May so I do not know how long I have been paying them to be a VIP customer. Then they promised they will cancel it and write my money back and send me the proof that it is written back. No proof received. They even send another email so say I must check it is attached. I just phoned them and asked them to send me the accounts I did not get plus the proof of the corrections. They could not do it. According to them they can only do that tomorrow. I want to close my account will never trust them again.
Thank you for raising your concerns with us. Please note the Club VIP membership subscription was cancelled and the amount debited was reversed back into your account. Please be advised the balance query will be forwarded to the accounts department to address. We apologise for the overall service experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note the Club VIP membership subscription was cancelled and the amount debited was reversed back into your account. Please be advised the balance query will be forwarded to the accounts department to address. We apologise for the overall service experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***