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Belinda B
1 reviews | Active since Aug 2012
10 Nov 2015, 09:38
THEY KEEP CALLING ME!!!
I am an Edgars account holder and I am phoned daily, up to 4 or 5 times per day regarding insurance policies, VIP club membership and I dont know what all. I have declined the options to upgrade my policies and to become a VIP clum member numerous times but yet, I am phoned every day with the same offer. Today I was phoned again at 0921 and when I mentioned that I have received previous calls regarding the offer, the phone was slammed down in my ear. I would like to be removed from your telephone list, I do not want to receive phonecalls regarding any offers or policies, plans or clubs. Please, if someone could please assist me I will greatly appreciate it!
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Replies (1)
Edgars's replyOfficial
11 Nov 2015, 10:15Hello lindadb,
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to our IT department to Opt your cell number out of our database, so to avoid receiving Tele marketing calls. We have also made a note on the account that you don't want financial services. We can understand the frustration caused and for that we sincerely apologise.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to our IT department to Opt your cell number out of our database, so to avoid receiving Tele marketing calls. We have also made a note on the account that you don't want financial services. We can understand the frustration caused and for that we sincerely apologise.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply11 Nov 2015, 10:15
Official
Hello lindadb,
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to our IT department to Opt your cell number out of our database, so to avoid receiving Tele marketing calls. We have also made a note on the account that you don't want financial services. We can understand the frustration caused and for that we sincerely apologise.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to our IT department to Opt your cell number out of our database, so to avoid receiving Tele marketing calls. We have also made a note on the account that you don't want financial services. We can understand the frustration caused and for that we sincerely apologise.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,